As part of our ongoing effort to continuously improve your customer experience and to better serve your needs, we are excited to announce a positive change to the way you access services and support for LiveHire, given that LiveHire is now part of the Humanforce family. This change seeks to align you to Humanforce's customer success model, allowing for a more specialised approach to support your needs.
Rather than providing you with a single contact person, you and your organisation will now be given direct access to a team of specialists, offering you guidance across a range of disciplines. Your team will now be able to reach out to the below channels at any time. Emails will be triaged, and a timely response will be provided by the most advisable customer success or support specialist.
For support and guidance, simply contact the most applicable, specialist team at the emails below:
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Customer Success Team at customersuccess@humanforce.com
For all adoption and optimisation needs, as well as general account-related questions -
Support Team at support@livehire.com
For technical assistance and support including (but not limited to): technical issues, functionality requirements, technical use of the product -
Sales Team at sales@humanforce.com
To explore additional products within the Humanforce suite
This new and unified customer success approach will provide your teams with specialised expertise and tailored support to help you achieve your business goals. In addition, you'll experience:
- Expert knowledge and targeted insights to tackle the challenges and opportunities your industry may be facing
- Strategic collaboration as we work to identify growth opportunities and help you stay ahead of the curve
- Optimised resources with efficient and effective customer care that is most beneficial to your business needs
At Humanforce, we remain laser focused on innovating across our best-in-one human capital management (HCM) suite by bringing a modern, intelligent, employee-centric, and compliant solution to frontline workforces. We believe these changes will greatly enhance your Humanforce experience, and we're eager to continue being a part of and supporting your success.
Should you have any questions or wish to discuss this transition in more detail, please contact us at customersuccess@humanforce.com. Thank you for your ongoing support and partnership.